Job Roles:
- Lead the installation, configuration, and integration of IoT sensors/devices, ensuring seamless deployment and optimal performance.
- Conduct advanced testing on IoT devices, identifying and resolving issues related to hardware, firmware, and software.
- Perform root cause analysis on device hardware components, including PCB circuits, firmware, and software, and develop solutions for complex technical issues.
- Manage and oversee data communication infrastructure, including network configurations, server setups, and equipment calibration to ensure system efficiency.
- Develop and implement proactive maintenance and troubleshooting strategies to enhance IoT device reliability and longevity.
- Provide high-level customer support, training, and consultation to clients on IoT device usage, maintenance, and best practices.
- Document and analyze system performance data, generating detailed reports on installations, testing, troubleshooting, and maintenance activities.
- Act as a subject matter expert, advising internal teams and customers on IoT system architecture, deployment strategies, and emerging technologies.
- Foster and maintain strong relationships with clients, vendors, and subcontractors to support successful project execution.
- Provide technical guidance and mentorship to junior engineers, ensuring knowledge transfer and team growth.
- Support business development efforts by providing technical expertise in pre-sales discussions, product demonstrations, and solution design.
- Oversee and support field operations at multiple sites, primarily Selangor, Penang, and Kedah, ensuring high-quality service delivery.
Principal Accountabilities:
- Lead IoT device and sensor deployment, maintenance, and performance optimization.
- Define and manage IoT device specifications, documentation, and best practices.
- Serve as the primary technical support escalation point for existing IoT customers.
- Drive innovation and support new IoT product development initiatives.
- Ensure smooth integration and functionality of IoT solutions across different environments.
Requirements:
- Bachelor’s/Master’s degree in Electrical & Electronics, IT, RF, Telecommunications, or a related field.
- 5+ years of experience in IoT system integration, field service engineering, or technical support.
- Proven expertise in IoT technologies, embedded systems, and geolocation systems.
- Strong understanding of RF technologies (UWB, BLE, Wi-Fi), networking protocols (DNS, DHCP, VPNs, Firewalls, Switches, Routers), and server configurations.
- Hands-on experience in hardware diagnostics, PCB circuit troubleshooting, firmware upgrades, and system monitoring.
- Strong analytical and problem-solving skills, capable of troubleshooting complex IoT issues independently.
- Excellent interpersonal and communication skills for effective customer interaction and technical training.
- Ability to work on-site across multiple locations (Selangor, Penang, and Kedah) with a willingness to travel as required.
- Experience supporting business development, sales, or pre-sales activities is an added advantage.
