Job Roles :
- Responsible for installing new sensors/devices and testing them to ensure they work correctly.
- Test and qualify IoT solution design specification (hardware & software).
- Perform troubleshooting on the device supported by the hardware provider.
- Diagnose problems and provide solutions to repair them, including PCB circuits, software configuration, and firmware upgrades. Order parts for repairs if needed.
- Perform data communication monitoring, and configuration of servers, networks, and equipment.
- Perform device maintenance, and calibration procedures as well as provide customer support.
- Fill out detailed reports and keep records on the job/services performed.
- Educate the client on how to use and maintain their devices.
- Explain issues with devices/sensors/equipment and repairs to customers.
- Build and maintain good relationships with customers and sub-contractors.
- To support the Senior Integration Engineer and/ or Project Manager.
- To support the company’s activity as seen fit and necessary by the management.
Principle Accountabilities :
- IoT devices and sensors setup, management, and maintenance
- IoT devices requirements and specifications depository
- Technical support for existing IoT customers
- Support for new IoT product development
- Communication with sub-contractor/ hardware provider
Requirements :
- Qualification in Electrical & Electronics, IT, RF, or related degree
- Min. 2 years of experience in Field Service Engineering or on-site project implementation & execution
- Prior knowledge and/ or experience with geolocation systems and RF technologies
- System development life cycle and process
- General familiarity with Radio Technologies specifically: UWB, BLE, and Wi-Fi
- General familiarity with networking technologies including Firewalls, Routers, Switches, DHCP, DNS, VPNs
- Field experience
- Independent, resourceful, and creative
- Good Interpersonal and communication skills
- Practical Skills
- Detail Oriented