Job Roles :
- Responsible for installing new sensors/devices and testing them to ensure they work correctly.
- Perform testing on IoT device features and detect any problems and anomalies.
- Perform troubleshooting on the device’s hardware components such as PCB circuits and its firmware/software to detect problems.
- Diagnose problems and come up with solutions to repair them. Order parts for repairs if needed.
- Perform data communication monitoring, and configuration of servers, networks, and equipment.
- Perform device maintenance, and calibration procedures as well as provide customer support.
- Fill out detailed reports and keep records on the job/services performed.
- Educate the client on how to use and maintain their devices.
- Explain issues with devices/sensors/equipment and repairs to customers.
- Build and maintain good relationships with customers.
- Willing to work at multiple sites with job locations mostly at Selangor, Penang & Kedah.
- Support the Business Development team in business, sales, and marketing activities.
- Support any business activity as seen fit and necessary by the management.
Principle Accountabilities :
- IoT devices and sensors management and maintenance
- IoT devices requirements and specifications depository
- Technical support for existing IoT customers
- Initial support for new IoT product development